Joseph Andrewilado | Online Portfolio

Welcome To My Portfolio!

I am Joseph Andrewilado, a dynamic and detail-oriented Accounting and Finance professional, committed to delivering exceptional financial solutions and driving organizational growth.

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About Me

With a Bachelor of Business Administration in Management and diverse professional experiencess, I possess a well-rounded skillset for success in the finance industry. My strong foundation in financial management, customer service, and sales enables me to exceed expectations and deliver impactful results.

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My Skills

Budgeting & Financial Forecasting

Budgeting and financial forecasting are essential skills for effective financial management and strategic decision-making. With a strong ability to analyze financial data, create detailed budgets, and project future trends, I help organizations and individuals plan for sustainable growth and stability. My expertise includes identifying cost-saving opportunities, optimizing resource allocation, and developing actionable financial strategies to achieve long-term goals. Whether it's managing cash flow, preparing for market fluctuations, or aligning financial plans with business objectives, I bring precision, foresight, and a results-driven approach to every project. Let’s work together to turn financial insights into actionable success.
Customer Support & Complaint Resolution

Exceptional customer support and complaint resolution are at the heart of building trust and loyalty. With a proven ability to listen empathetically, communicate clearly, and resolve issues efficiently, I ensure every customer feels valued and heard. My approach focuses on understanding customer needs, providing timely solutions, and turning challenges into positive experiences. Whether it’s handling complex complaints, improving service processes, or fostering long-term relationships, I bring a customer-first mindset and a commitment to excellence. Let’s create experiences that leave customers smiling and coming back for more.
Financial Reporting & Analysis

Financial reporting and analysis are critical skills for driving informed decision-making and strategic growth. With a strong ability to interpret complex financial data, create detailed reports, and uncover actionable insights, I help organizations make data-driven decisions that enhance performance and profitability. My expertise includes preparing accurate financial statements, analyzing trends, and presenting findings in a clear and concise manner. Whether it’s optimizing budgets, identifying cost-saving opportunities, or forecasting future performance, I bring precision, analytical rigor, and a results-oriented approach to every project. Let’s turn your financial data into a roadmap for success.
Expenditure Management & Cost-Saving

Effective expenditure management and cost-saving are essential for maximizing profitability and ensuring financial sustainability. With a keen eye for detail and a strategic mindset, I excel at identifying inefficiencies, optimizing budgets, and implementing cost-saving measures without compromising quality. My expertise includes analyzing spending patterns, negotiating with vendors, and developing strategies to reduce operational costs. Whether it’s streamlining processes or reallocating resources, I bring a proactive approach to financial management that drives long-term success. Let’s work together to achieve financial efficiency and growth.
Sales & Upselling

Sales and upselling are at the core of driving revenue and building lasting customer relationships. With a proven ability to understand customer needs, communicate value, and close deals, I consistently exceed sales targets and enhance customer satisfaction. My expertise includes identifying upselling opportunities, crafting persuasive pitches, and fostering trust with clients. Whether it’s boosting revenue or expanding product adoption, I bring a strategic and customer-focused approach to every interaction. Let’s grow your business together through impactful sales strategies.
Order Processing & Inventory Management

Efficient order processing and inventory management are critical for maintaining smooth operations and customer satisfaction. With a strong ability to manage workflows, track inventory levels, and ensure timely order fulfillment, I help businesses optimize their supply chain and reduce operational bottlenecks. My expertise includes using inventory management systems, forecasting demand, and minimizing stockouts or overstock situations. Whether it’s streamlining processes or improving accuracy, I bring a meticulous and proactive approach to every task. Let’s keep your operations running seamlessly.
Data Analysis & Reporting

Data analysis and reporting are essential for transforming raw data into actionable insights. With a strong ability to interpret complex datasets, create detailed reports, and present findings clearly, I help organizations make informed decisions that drive growth and efficiency. My expertise includes using advanced analytical tools, identifying trends, and delivering actionable recommendations. Whether it’s optimizing processes or uncovering new opportunities, I bring a data-driven and results-oriented approach to every project. Let’s turn your data into a competitive advantage.
IFMIS Proficient

Proficiency in IFMIS (Integrated Financial Management Information System) is a valuable skill for managing public sector finances with accuracy and transparency. With extensive experience in using IFMIS for budgeting, accounting, and reporting, I ensure compliance with financial regulations and streamline financial operations. My expertise includes processing transactions, generating reports, and maintaining data integrity within the system. Whether it’s improving efficiency or ensuring accountability, I bring a meticulous and knowledgeable approach to financial management. Let’s enhance your financial processes with IFMIS expertise.
CRM Software Skilled

Mastery of CRM software is essential for building and maintaining strong customer relationships. With expertise in using CRM tools to track interactions, manage leads, and analyze customer data, I help businesses enhance customer satisfaction and drive growth. My skills include automating workflows, generating insights, and improving communication across teams. Whether it’s streamlining processes or personalizing customer experiences, I bring a strategic and tech-savvy approach to CRM management. Let’s leverage CRM tools to take your customer relationships to the next level.

Professional Experiences

Animet Ltd (July 2024 - Present)

Online Support Specialist and Sales
"I assisted customers with product inquiries, sizing, and uniform options while managing order processing, tracking deliveries, and resolving payment issues.
I addressed and resolved complaints related to product quality, delays, or incorrect shipments, and coordinated with the inventory team to upsell and cross-sell products to boost sales.
These efforts led to key achievements, including improved customer retention, streamlined order processing, and increased sales through effective recommendations."
Apollo Agriculture (Jan 2023 - june 2024)

Telesales Agent & Customer Experiences Representative
"At Apollo Agriculture, I served as a dedicated telesales and customer service specialist, consistently converting leads and resolving customer complaints with a personalized touch. I handled inbound inquiries from farmers with care, ensuring every interaction was meticulously documented and followed up to meet their unique needs. By providing clear product and service information in line with company policies, I built transparency and trust with our clients. Additionally, I effectively troubleshot mobile app issues by delivering prompt, first-level resolutions, underscoring my commitment to enhancing customer satisfaction and operational efficiency."
Mini Market (Sept 2022 - Nov 2023)

Sales Attendant/Accountant/Manager/Store Keeper
"In my role, I organized and labeled goods, processed customer payments, and addressed inquiries with meticulous attention to detail. I maintained high service standards by ensuring smooth operations and swiftly resolving any price discrepancies through thorough audits."
Other Experiencess
"I served as a Deputy Presiding Officer for the Independent Electoral and Boundaries Commission (IEBC) in August 2022, where I played a key role in managing election processes, ensuring transparency, and overseeing polling station operations. Previously, I completed an accounting attachment at Nairobi City County from June to December 2021, where I assisted with financial record-keeping, budget reconciliation, and administrative support to enhance operational efficiency."